A Little Hard Work Never Hurt Anybody!

We've mentioned (numerous times!) how much we love our jobs and this industry. Our sense of loyalty to our clients and responsibility to protect their best interests guides our decisions and actions throughout each transaction. We aim to act as professionals at all times and show respect for other agents and clients because we know they want the same for their side as well.

It is this service philosophy that has guided us at The Murphy Team, and over this past week, we have certainly been tested! A real estate transaction can be a roller coaster ride for both the agents and clients. That is why we stress client education and open communication -- it's the only way to keep everyone on the same page and informed about what is going on throughout the process. However, there are situations we just cannot plan for.

We had a closing a month or so ago after a pretty smooth transaction, and our buyer took possession of the home last week. This buyer discovered a couple items had been taken from the home that were to be included in the sale of the property. This buyer immediately contacted us and we got to work to find out what happened. We discovered quickly that the sellers and their agent were not on the same page, so we were determined to figure out how to take care of our client.

In the days that followed, after many phone calls back and forth, and some consultation with an attorney friend, we figured out a plan to fight for our client. Fortunately, we ended up reaching terms that both parties were satisfied with before escalating to legal action, and most importantly our client was thrilled with what we did. Admittedly, it was not easy and there were times we thought we would be out of luck; however, we didn't stop working for this client because we believed in our side, even when others said it wouldn't work out in our favor.

This was a big lesson for us, and it cemented our belief that we will work for our clients and not give up, whether it's negotiating a purchase agreement, inspection issues, or an unfortunate situation long after closing. We do not abandon our clients once the papers are signed, and last week was a great example of that loyalty.

We appreciated the professionalism shown by the agent on the other side of this situation as well. Although we worked through an unpleasant misunderstanding, we were happy to help and absolutely thrilled to tell our client we got the job done. This work cemented our belief that our client service philosophy fits not only our business model, but our personal beliefs as well. When you are a client of The Murphy Team, you can be confident that your best interests will be at the forefront, and you will be a top priority -- there's no other way to be represented, right?

So, please take 2 thoughts from this post:

1. If we run into issues throughout your real estate transaction, we will work through them together with your interest in mind. We will not quit working for you!
2. We love this business. Despite the difficulties and stress associated with real estate, it is our passion, and we will continue to remain ahead of the game in technology, marketing strategies, and negotiation techniques because we want to do our best for our clients.

Now that we've shared a bit about our jobs, what do you love about your job? What difficulties do you deal with as well? We would like to hear what professionals in other fields work with too!